Shipping

Most of what we sell is made to order: it is produced after you buy it, then shipped to you. A few items ship from our own stock instead; their product description says so, and they skip the production step.

Where we ship: about 230 countries and territories. We do not ship to Russia, Belarus, Afghanistan, Yemen, South Sudan, Sudan, Somalia or Libya. Some products only ship to certain countries (for example, doormats and items shipped from our own stock ship within the U.S. only, and greeting cards to the U.S. and Canada only). Checkout only offers the items and shipping options that can actually reach your address.

Shipping cost: shipping appears at checkout as the Moat Maintenance Fee. The price depends on the product and the destination, and you see it before you pay. U.S. orders of $20 or more ship free; the discount applies automatically at checkout. Some U.S. items also offer Express Delivery, shown at checkout where available.

Production time for made-to-order items: 2-7 business days. This is the part where the thing is actually made, printed and checked.

Delivery time after dispatch:

• United States: 3-5 business days via USPS or UPS.
• International: 10-30 business days, depending on customs, geography, and the mood of global trade.

Total, door to door: most U.S. made-to-order orders arrive within 5-12 business days of being placed, including production and shipping. International orders usually arrive within 12-37 business days. These are estimates, not guaranteed arrival dates.

Customs, duties and import taxes: international orders are shipped DDU (delivered duty unpaid).

• European Union, United Kingdom and Norway: import VAT on low-value parcels is paid by us under our production partner's import scheme, so there is nothing further to pay on delivery.
• All other countries outside the U.S. (including Canada and Switzerland): import taxes, duties and customs fees may be charged on delivery. They are not included in our prices or shipping charges, and they are the buyer's responsibility.

Parcels refused or left unclaimed because import duties or taxes were not paid are not refunded. See our refund policy.

You will receive tracking by email when your order is dispatched. If no tracking has arrived after 7 business days, something has gone wrong and we would like to hear about it.

Order issues: if your order is late, lost, damaged or simply wrong, email weirdcastlecrew@gmail.com or file a request at the correspondence desk: https://weirdcastle.com/pages/contact. We will track it down like it owes us money.

Address accuracy: double-check your address before ordering. Our carrier pigeons cannot read minds yet, and a made-to-order item sent to the wrong house is a genuinely tedious thing to unwind.

Returns: Request a return within 30 days of delivery. Eligibility, exclusions and the return process are explained in our refund policy.